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Privacy Policy dotta88 untuk Indonesia

Your account data, device logs, and support chats sit under one privacy route, and we collect only what we need to verify access, answer requests, and keep records…

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dotta88 Privacy Policy dotta88 untuk Indonesia
REQUEST ROUTES

How to Reach Our Team

When you want to ask about your data, we keep the route simple: use live chat, email, or the privacy form inside your account.

Live Chat Use live chat from the bottom corner, send the email or phone number on your account, and we will point you to the right privacy form. We use this route for access, correction, and closure requests.
Email Send mail from the address linked to your account, and we answer 09:00-21:00 WIB every day. If the request touches a payment trace, we check the record first and reply on the same channel.
Privacy Form From Profile > Privacy, you can ask for a copy, a correction, or removal where local law allows. The same form works on Android, iPhone, and desktop, so you do not need a separate route.
ACCOUNT SAFETY

Cookies, Access, and Account Checks

We built the privacy flow around the account you actually use, not a loose inbox trail.

Data minimisation

We collect only the account name, contact details, device signals, and payment references that help us keep the record clean. If you use DANA, OVO, GoPay, or QRIS, we only store the trace needed to match the request.

Cookie control

Cookies keep you signed in and remember your language choice. In Chrome, Safari, or Firefox, you can clear them from browser settings and sign in again with the same account, then reset the session cleanly.

Security checks

Before we show sensitive data, we verify the request against your registered email, chat history, or one-time code. That extra step helps us stop changes sent from the wrong device or an unused inbox.

Retention window

We keep support logs only as long as needed for handling the case, resolving disputes, and meeting legal records. After that, we remove or anonymise the parts that no longer serve a purpose.

Request path

To ask for access or correction, open your account on mobile or desktop, choose Privacy, and send the form from the same profile you use for sign-in. We confirm the next step on that channel.

Contact route

If something looks off, send it through live chat or email and include the exact account detail. The same route works from Bandung, Medan, and elsewhere, as long as local law allows the request.

Questions About Your Privacy

These are the questions we hear most when you want to understand how your account data is handled. Each answer stays close to the request path, the records we keep, and the checks we use before we change anything.

We keep the details needed to run your account request: name, contact fields, device signals, support history, and any payment trace tied to DANA, OVO, GoPay, or QRIS. We do not add extra fields without a reason.

Open Profile > Privacy, submit the request form, and use the same email or phone number on file. We confirm the account first, then send the copy through the channel you used to contact us.

Yes. Send the change from your signed-in account, and we will compare it with the record already on file before we update anything. If local law requires a different step, we follow that rule.

We keep records only for the time needed to handle the request, protect the account history, and meet legal duties. When that window ends, we delete or anonymise the parts no longer needed.

Cookies help the site remember your session, language choice, and security state on Android, iPhone, and desktop browsers. You can clear them in your browser settings, then sign in again from the same account.

When a request touches a payment trace, we match it against the DANA, OVO, GoPay, or QRIS reference before we reply. That keeps the record tied to the right account and reduces back-and-forth.

Use live chat or email from the address linked to your account. We answer 09:00-21:00 WIB, and the same route works in Bandung, Medan, and other permitted regions.

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